We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution for our staff, our guests, and our community. We’ve made many internal changes to our salon procedures but we wanted to share the ones that will affect you at your visit.
As stated in Responsible restart Ohio, Please come alone to your appointment. Only guests will be allowed in the establishment for their service unless the guest must be accompanied by a caregiver. No handshakes or hugs for us at this time either please! .
All guests will be required to wear a mask (all staff members will be required to wear masks as well). Please come into the salon wearing your mask. We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask upon arrival, we will supply you one.
Please only bring personal items into the salon that are absolutely necessary during your appointment to decrease any chance of cross-contamination.
When you arrive at the salon, please remain in your vehicle; we will text or call you to come in. To eliminate extra people in the salon at one time, you will receive a check-in text with a COVID-19 intake form. Please make sure to complete this form before entering the salon. When you enter the salon, we’ll greet you at the door, ensure your COVID-19 intake form is complete and take your temperature. We will be using styling capes as usual (which are always washed in between uses)
Your service will take place 6 feet away from other guests in the salon. We will not be offering beverages at this time, please bring your own water with you.
Towards the end of your service, a member of our guest care team will help you with your product selection in the retail area and check you out. We will total your service, add gratuity, and your home care products. There will be a $2.00 Sanitation Charge added to your ticket to help offset the cost of doing business during this challenging time.
We prefer that you pay with a credit card whenever possible, but cash will be accepted. You will not be required to sign credit card slips. Receipts will be emailed.
Due to a limited number of appointment times and decreased service areas due to social distancing, it is imperative you provide 24 hours notice for ALL appointment cancellations or modifications. Any cancellations or modifications with less than 24 hours notice may result in full payment for service missed and/or a significant delay in rescheduling. Thank you for your kind understanding and consideration for our team.
Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you've come to expect from us. We hope that will be sooner than later!
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make the necessary adjustments.
Your Square One Family